Support
Support
Deepspace has not been released yet, so there is no public download. Here is where things stand and answers to common questions. For anything else, write to us.
If a website claims to offer a Deepspace installer, a paid license or film content, please don't download anything or pay.
- Availability
- Not yet released
- There is no public download, public beta or paid purchase yet.
- Requirements
- iOS 18 · macOS 15 · tvOS 18 · visionOS 26
- Minimum systems for the current development build; iPadOS matches iOS. The App Store listing will be authoritative at release.
- Contact
- contact@
deepredshift.com - Write to us with product questions, feedback and personal information requests.
- Updates
- This site first
- Release, testing and support news will appear here first.
Frequently asked questions
Does Deepspace provide films or shows?
No. Deepspace only plays media you own or are allowed to use. It doesn't search for sources, aggregate streaming sites, search torrents or search cloud-drive shares.
Do I need an account?
No. Your local library and playback work without one. An account is used for memberships, AI features and other account services. You can sign in with a mainland China phone number, WeChat, Apple or Google.
Which sources can I connect?
Local folders (except on Apple TV), SMB, NFS, WebDAV and FTP. Cloud drives are waiting on official developer access and will be listed here once supported.
Which formats and subtitles are supported?
Common formats include MKV, MP4, MOV, M4V, AVI, WebM, RMVB, WMV, FLV, TS, M2TS, MPEG, VOB and ISO. Blu-ray and DVD images play the main feature only; encrypted discs and disc menus aren't supported. Subtitles can be embedded or external SRT, ASS, SSA, VTT, SUP and SUB files.
How do the AI features work?
AI subtitle translation and AI Q&A require signing in with an AI membership, and aren't available on Apple TV yet. Our servers use a third-party large language model service to translate and answer; see the Privacy Policy for how that data is handled.
How do I delete my account?
On iPhone, iPad or Mac, open the app and go to Me → Account → Delete account, verify your identity, then confirm. This removes your cloud identity and sign-in methods and signs out every session. Your local library stays on your device.
How do I stop remote diagnostics?
In the app, go to Me → Remote Diagnostics and choose Stop Remote Connection. After that we can no longer operate the app on your device or collect diagnostics, and restarting the app won't turn it back on.